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Support without a maze

Email hello@passportmcp.com. Include your workspace ID, the approximate time, and any request ID shown in Passport. Never send passwords, tokens, or tool inputs and outputs.

Email support

Published response targets

Production outage or security incidentInitial response within 4 business hours for Enterprise workspaces and within 1 business day for Free and Pro workspaces.
Product is materially degradedInitial response within 1 business day.
Setup, billing, and general questionsInitial response within 2 business days.

Business hours are Monday to Friday, 9:00 to 17:00 America/Toronto, excluding Ontario statutory holidays. These are support-response commitments, not a guarantee that an issue will be resolved within the response window. Contractual uptime, escalation, or 24×7 terms require a signed Enterprise order.

Fastest path to a resolution

Check status

See current application and database health before opening a duplicate incident.

Open status

Try the guide

Setup, SSO, SCIM, SIEM, agent, and app troubleshooting live in the docs.

Open the docs

Send safe context

Workspace ID, request ID, agent name, and timestamp are enough to find what happened without sharing content.

Security vulnerabilities belong at security@passportmcp.com. Procurement teams can review the standard DPA and SCC terms or contact hello@passportmcp.com.