Human help

Support without a maze

Email hello@passportmcp.com. Include your workspace ID, the approximate time, and any request ID shown in Passport. Never send passwords, tokens, or MCP inputs and outputs.

Email supportRead the docsCheck status

Published response targets

Production outage or security incidentInitial response within 4 business hours for Enterprise workspaces and within 1 business day for Free and Pro workspaces.
Product is materially degradedInitial response within 1 business day.
Setup, billing, and general questionsInitial response within 2 business days.

Business hours are Monday–Friday, 9:00–17:00 America/Toronto, excluding Ontario statutory holidays. These are support-response commitments, not a guarantee that an issue will be resolved within the response window. Contractual uptime, escalation, or 24×7 terms require a signed Enterprise order.

Fastest path to a resolution

1. Check status

See current application and database health before opening a duplicate incident.

Open status →

2. Try the guide

Setup, SSO, SCIM, SIEM, client, and connector troubleshooting live in the docs.

Open docs →

3. Send safe context

Workspace ID, request ID, client name, and timestamp are enough to correlate operational telemetry without sharing content.

Security vulnerabilities belong at security@passportmcp.com. Procurement teams can review the standard DPA and SCC terms or contact hello@passportmcp.com.